Official Privacy Policy

Personal Data Protection stich888

Your privacy is our priority. This document explains in detail how stich888 collects, processes, stores and protects the personal information of every user on our platform.

Updated: January 2026
English
International Licensing
Our Commitment

Why Your Privacy Matters

stich888 builds trust through transparent and responsible data protection practices.

Personal Data Encryption

All information you submit through the stich888 website is protected with SSL encryption technology. Your data cannot be read by any unauthorised third party.

No Data Selling

stich888 does not sell, rent or transfer your personal data to any third party for marketing purposes without your explicit consent.

Full User Control

You have the right to access, correct or request deletion of your personal data at any time. We give you full control over the information you share. 🔐

Secure Storage

Your data is stored on servers protected with strict access controls. Only authorised staff can access sensitive information within our systems.

Communication Preferences

You can choose the types of communication you wish to receive from stich888 — including the option to opt out of promotions at any time through your account.

Licensing Compliance

As a platform operating under an international licence, stich888 adheres to the data protection standards set by our regulatory body. ✅

Section 1

Introduction and Scope of This Policy

This Privacy Policy is issued by stich888 and applies to all users who register for or use the services provided through the stich888 website. This document covers how we manage your personal data from the moment you visit our website until you stop using our services.

By registering an account, using any feature on the stich888 platform, or continuing to browse this website, you are considered to have read and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

Important Note: This Privacy Policy may be updated from time to time. stich888 will notify you of any significant changes via email or a notice on the website. The effective date of the latest version is stated at the top of this document.

The stich888 platform may only be used by individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals below that age. If you become aware that a minor has provided data to us, please contact our support team immediately.

This version is effective from January 2026. Existing users who registered before this date are also subject to the updated policy.
Section 2

Types of Information We Collect

stich888 collects personal information to enable us to provide online gaming services that are safe, responsible and compliant with international licensing requirements. The following are the categories of data we collect:

Identity Information

Full name, date of birth, identification card number (MyKad), nationality and residential address. This information is required for the identity verification (KYC) process mandated by our licence.

Contact Information

The email address and mobile phone number you use when registering. This information is used for account communication, transaction verification and customer support.

Financial Information

Details relating to the payment methods you use — including Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency transactions such as USDT, BTC or ETH. We do not store your e-wallet password or PIN.

Platform Activity Data

Game records, deposit and withdrawal history, bets placed, and interactions with platform features. This data is used for account management and licensing compliance.

Technical and Device Data

IP address, device type and web browser, operating system, cookie information and login session data. This information helps us detect suspicious activity and ensure the security of your account.

Communication Records

Any correspondence between you and the stich888 customer support team — whether through 24/7 live chat or email — is retained for quality control and dispute resolution purposes.

Section 3

Purposes for Collecting and Processing Data

Your personal data is processed by stich888 on the basis of legitimate interests, contractual necessity, legal obligations and, in some cases, your explicit consent. The purposes are as follows:

  • Identity and age verification (21 years of age or older) during the new account registration process
  • Processing deposits and withdrawals via the payment method of your choice
  • Prevention of fraud, money laundering and activities that breach the terms of service
  • Compliance with the legal requirements and international licensing regulations binding on stich888
  • Providing 24/7 customer support in Malay and English
  • VIP account management, awarding welcome bonuses and weekly cashback programmes
  • Sending relevant promotional information and offers — subject to your communication preferences
  • Analysis of platform usage for service improvement purposes
  • Implementation of responsible gambling programmes including self-set betting limits
Data Minimisation Principle: stich888 only collects data that is strictly necessary for the purposes stated above. We do not collect excessive or irrelevant data beyond the scope of the services we provide.
Section 4

Sharing Information with Third Parties

stich888 respects the confidentiality of your data and does not share your personal information except in the following outlined circumstances:

  • Payment Service Providers: Information required to process your financial transactions is shared with approved payment providers — this includes processors for Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency networks.
  • Regulatory and Licensing Bodies: stich888 may be required to disclose data to the relevant authorities where there is a binding legal obligation, including official requests from international licensing bodies.
  • Identity Verification Services: To meet KYC requirements, your identity information may be shared with approved third-party identity verification service providers.
  • Platform Technology Providers: Technical partners supporting the stich888 platform infrastructure may have limited access to data required for system maintenance.
  • Fraud Prevention Agencies: Data may be shared within the online gaming industry network to identify and prevent fraud that crosses platforms.

In all of the above situations, stich888 ensures that appropriate data protection agreements exist between us and the relevant third party. Those third parties are only permitted to use your data for the stated purposes and no further.

Section 5

Your Rights as a User

As a user of the stich888 platform, you have the following rights regarding your personal data. You may exercise these rights by contacting our customer support team via live chat or email.

Right of Access

You have the right to request a copy of the personal data we hold relating to your account.

Right of Rectification

If your data is inaccurate or incomplete, you may request that we correct it.

Right of Erasure

In certain circumstances, you may request that we delete your personal data from our systems.

Right of Restriction

You may request that we restrict the processing of your data in relevant situations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You have the right to receive your data in a format that can be transferred to another platform.

How to Exercise Your Rights: Contact stich888 customer support via 24/7 live chat or send an email to [email protected]. We will process your request within a reasonable time and keep you informed of the progress.
Section 6

Cookies and Tracking Technologies

stich888 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled without affecting your account functionality.
  • Performance Cookies: Help us understand how users interact with the stich888 platform so we can improve the overall experience.
  • Preference Cookies: Save your personal settings such as language, display, and game preferences to make your next session easier.
  • Analytics Cookies: Collect anonymous data about usage patterns to help our technical team identify and resolve any platform issues.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some stich888 platform features.

Section 7

Data Security Measures

stich888 invests in robust security infrastructure to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

  • SSL/TLS encryption for all data transmitted between your device and stich888 servers
  • Passwords are stored in hashed form using industry-standard cryptographic algorithms — we do not store passwords in plain text
  • Two-factor authentication (2FA) is available as an additional security layer for your account
  • An intrusion detection system that continuously monitors account activity
  • Strict access controls — only authorised staff may access sensitive user data
  • Regular security reviews and penetration testing by our security team
Shared Responsibility: While stich888 does everything possible to protect your account, security also depends on your actions — use a strong password, do not share your login details, and always log out from public devices.
Section 8

Data Retention Period

stich888 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may still retain data for a set period to meet legal obligations, resolve outstanding disputes, or comply with our licensing requirements.

Financial records and transaction data are typically retained for the period specified by our regulatory authorities to ensure compliance with anti-money laundering regulations. Once that period has ended and no legal obligations remain in force, your data will be securely deleted or anonymised from our systems.

If you would like to know more about the specific retention periods for certain data categories, please contact stich888 customer support via live chat or email.

Section 9

How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the stich888 support team is ready to assist you.

24/7 Live Chat

Reach us directly through the live chat feature on the stich888 platform. Support is available in Malay and English at all times — 24 hours a day, 7 days a week.

Support Email

Send your privacy enquiries to us at: [email protected] — we will respond within a reasonable time.

Response Time: We aim to reply to all privacy-related enquiries promptly. For cases that require a thorough review, we will keep you updated on progress within a reasonable timeframe.
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FAQ

Questions About Privacy

Answers to frequently asked questions about stich888's privacy policy and data protection.

When you register, stich888 collects your full name, date of birth, MyKad number, email address, mobile phone number and residential address. This information is required for identity verification to confirm that you are 21 years of age or older and to comply with our international licensing requirements.

stich888 does not sell your data to third parties. We only share the necessary information with approved payment providers (to process your transactions), regulatory bodies (where there is a legal obligation), and KYC service providers. All such data sharing is limited strictly to the stated purposes.

You can request data deletion by contacting stich888 customer support via 24/7 live chat or by sending us an email. Please note that we may need to retain some data for a certain period to meet legal obligations and licensing requirements even after your account is closed.

Yes. All financial transactions at stich888 are protected with SSL encryption. For payment methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, we do not store your PIN, password or any related sensitive details in full. Payment processing is carried out through approved payment providers that meet industry security standards.

Yes, this is your right as a user. Contact stich888 customer support via live chat or email with a data access request. We will process your request and provide a copy of the data we hold relating to your account in a suitable format.

Once you close your account, stich888 will retain the necessary data for the required period to meet the applicable licensing and legal obligations — in particular, financial records required for anti-money laundering compliance. Once that period ends, your data will be securely deleted or anonymised.

stich888 uses cookies for essential purposes (login session verification), performance (understanding platform usage), preferences (saving your personal settings) and analytics (anonymous data for system improvements). You can manage cookie settings through your web browser, although disabling certain cookies may affect platform functionality.

Contact the stich888 support team immediately via 24/7 live chat. We will help you secure your account, review activity logs and take the appropriate action. In the meantime, change your password and enable two-factor authentication if you have not already done so.